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OneTrust is seeking a Senior Customer Success Manager (P3) based in Bengaluru to manage a scaled portfolio of smaller accounts across APAC and the Middle East. This role bridges the gap between digital-only coverage and strategic named-account coverage, focusing on protecting annual recurring revenue (ARR), improving customer outcomes, and delivering in-timezone support.
Unlike traditional strategic CSMs who manage fewer complex $100K+ accounts, this position runs a lighter, more programmatic motion across a larger book of business in the $50–100K ARR band. The focus is on scalable value delivery, renewal readiness, product guidance, risk identification, and coordinated customer support rather than deep executive engagement or highly customized strategic account plans.
Key responsibilities include managing a scaled portfolio using repeatable engagement models (success planning lite, adoption check-ins, renewal-readiness touchpoints, proactive risk reviews), driving customer adoption and use-case expansion, monitoring portfolio health and identifying churn risk early, providing practical product guidance, and partnering cross-functionally with Support, Product, Professional Services, and Renewals teams.
The role addresses a clear coverage gap in international Customer Success, improving retention in the APAC and Middle East regions, strengthening in-timezone responsiveness, and providing resilience during attrition or handoffs. This is a strong fit for someone combining Customer Success discipline with technical fluency, strong operational rigor, and the ability to manage a higher-volume portfolio without sacrificing customer experience.
OneTrust's mission is to enable innovation through the responsible use of data and AI. The company's AI-Ready Governance Platform unifies regulatory intelligence, automation, and connected governance workflows, trusted by thousands of organizations worldwide.
