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Filigran is a global cybersecurity company founded in 2022, focused on Continuous Threat Exposure Management (CTEM) through open-source, AI-powered solutions. The company's eXtended Threat Management (XTM) platform integrates threat intelligence, exposure validation, and cyber risk reduction to help organizations understand and act on their threat landscape.
You will join the Customer Success team as a Senior Customer Success Manager responsible for the Middle East region. Based in Saudi Arabia and working remotely, you will own the complete customer lifecycle—from onboarding and adoption through training, support, and renewal. You will act as a trusted advisor to customers, ensuring their success with Filigran's platform while identifying opportunities for upsell and cross-sell in partnership with the Sales team.
Key responsibilities include:
- Managing the full customer journey: onboarding, adoption, training, and renewal
- Delivering training and executing customer missions
- Building proactive relationships with Middle East customers
- Identifying and supporting upsell/cross-sell opportunities with Sales
- Coordinating with Support, Engineering, and Product teams to resolve issues quickly
- Collecting and sharing customer feedback to drive product and service improvements
- Tracking success metrics and using data to inform customer strategy
You will report to the VP of Customer Success EMEA and collaborate closely with Customer Support Engineers, Customer Platform Architects, Sales, Product, and Engineering teams to serve a diverse Middle East customer base.
Filigran is a fast-growing, remote-first, global company with a culture grounded in CORE values: Cohesion, Openness, Responsibility, and Equity. The company offers competitive compensation with equity, 25 days PTO baseline, volunteer days, remote-first flexibility, and two annual in-person team gatherings.
REQUIREMENTS:
- 5+ years of experience in Customer Success, Account Management, or similar customer-facing role in SaaS or tech
- 3+ years of experience in the cybersecurity sector, especially threat intelligence
- Fluent in Arabic and English
- Based in Saudi Arabia with experience supporting regional customers in Middle East
- Strong technical aptitude and ability to work with tools like OpenCTI or OpenAEV (training available)
- Excellent communication skills and comfort working in English-first environments
- Comfortable in a remote, async-first culture
- Experience with CRM/CSM tools, customer journey tracking, and success metrics
