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Modjo is a Paris-based AI company (founded 2019) building AI agents to transform how sales teams work. The platform consolidates fragmented data from CRMs, email, sales tools, and customer interactions to help sales professionals prepare meetings, manage objections, prioritize actions, and advance deals. Modjo is positioning itself as Europe's sovereign alternative for AI-applied sales.
In this Senior Customer Success Manager role for the Mid-Market segment, you will own and develop a portfolio of mid-market clients (€15k–€60k ARR), acting as a strategic partner to maximize their product adoption, retention, and expansion. This is a high-impact position at a critical growth stage.
Key Responsibilities:
• Manage end-to-end mid-market customer portfolio, building trust-based relationships with key stakeholders up to C-level.
• Design and execute tailored onboarding and adoption plans; identify upsell opportunities and drive renewals in collaboration with Account Executives.
• Track usage metrics, anticipate churn risks, and continuously demonstrate ROI and business impact.
• Industrialize onboarding and portfolio management processes; build scalable playbooks and automation to handle inbound requests efficiently.
• Collect and share customer feedback with Product and internal teams; transform satisfied customers into advocates through testimonials, case studies, and referrals.
• Collaborate closely with Sales (Account Executives), Scaled Account Managers, Product, and Marketing on expansion strategies and customer-centric initiatives.
Success Metrics:
• Strong trusted relationships across your portfolio, recognized as a strategic partner by clients.
• Achievement or exceeding of retention and growth targets.
• Significant improvement in product adoption and demonstrated clear ROI.
• Implementation of scalable processes and playbooks that improve team efficiency.
Requirements:
• Minimum 2 years of experience in Customer Success or Account Management, ideally in a SaaS environment.
• Comfortable engaging with C-level stakeholders and influencing decision-makers.
• Organized, structured, and capable of managing multiple accounts and parallel inbound requests.
• Strong business acumen; ability to translate product value into concrete client results.
• Autonomous, proactive, solution-oriented, and thriving in entrepreneurial environments.
• Fluent in French; comfortable in English (written and spoken); willingness to support French and eventually international clients.
Desirable:
• Prior SaaS or CRM/Customer Success tool experience.
• Experience managing mid-market clients and complex sales or renewal cycles.
• Interest in AI or participation in projects integrating AI into business contexts.
