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Salary: USD 90,875 - 109,829 / annual
Justworks is seeking a Senior Customer Success Manager for International to drive the company's global expansion. You will own a portfolio of international customers, ensuring successful adoption of Justworks' HR and benefits platform while identifying and executing cross-sell and upsell opportunities. This role bridges customer needs with internal teams to scale solutions globally.
Key Responsibilities:
- Build and maintain strategic relationships with customer administrators and decision-makers, understanding their business objectives and needs
- Own and grow your book of business, hitting or exceeding quarterly Net Revenue Retention (NRR) targets
- Drive adoption and optimization of international products alongside core platform offerings, ensuring value realization and lifetime value extension
- Identify and facilitate high-impact sales opportunities to drive sustainable business growth
- Lead international expansion initiatives, including new country revenue growth and global benefits adoption
- Proactively identify at-risk customers and execute retention strategies
- Collaborate with Product, Marketing, Sales, and Operations to enhance customer engagement and influence product roadmap based on customer feedback
- Organize and project-manage complex issues internally with International Consultants, Operations, and Onboarding teams
- Advocate for customer needs by communicating trends, challenges, and feedback to internal teams
- Contribute to process improvements, automation, and scaling of best practices for international customer servicing
You are a customer-focused professional who thrives in fast-paced startup environments. You are consultative, solution-oriented, adaptable, and curious. You take responsibility for outcomes and align with company values: Camaraderie, Openness, Grit, Integrity, and Simplicity.
Requirements:
- Minimum 5+ years of professional experience in account management, relationship management, customer success, or complex customer service environments
- Experience in healthcare, HR, Employer of Record (EOR), or insurance industries preferred
- HR Tech/SaaS experience is a plus
- Excellent organizational, written, and verbal communication skills
- Strong attention to detail with ability to manage competing priorities and multi-task
- Demonstrated track record of passion for customer success and driving retention strategies
- Consultative and innovative problem-solving aptitude
- Ability to work as part of a team, resourceful and adaptable
- Strong customer retention track record
- Multilingual fluency is a plus
