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LiveEO combines satellite data and AI to monitor critical infrastructure such as power lines, railways, and pipelines from space. The company's products—Treeline (vegetation risk monitoring) and Surface Scout (ground change detection)—are used by utilities, rail operators, and energy companies across Europe, North America, and APAC, including major Japanese power and rail companies through sales partners. The goal is to monitor 1 billion assets worldwide by 2030.
As a founding member of LiveEO's Japan presence, you will own the APAC customer portfolio from onboarding through renewal and expansion, leading customers from pilot to production. This is the first Customer Success Manager role in Asia and offers the opportunity to build LiveEO's APAC business from the ground up.
Key Responsibilities:
- Own APAC customers (Japan, Australia, New Zealand, India, etc.) across the full lifecycle: onboarding, renewals, and expansion.
- Lead pilot and proof-of-concept customers with success plans, regular value reviews, and business cases for production deployment.
- Manage day-to-day relationships with Japanese sales partners.
- Own renewals and co-own upsell and cross-sell initiatives with the Sales team.
- Conduct business reviews and executive updates demonstrating customer value delivered.
- Serve as the voice of the customer to product teams, providing feedback and insights.
- Collaborate with project managers who lead technical delivery.
- Travel regularly within Japan (e.g., Kyushu, Hokuriku) and approximately quarterly to Australia and New Zealand.
The role offers a hybrid work model with flexible hours, a collaborative learning environment with internal workshops and knowledge-sharing sessions, potential participation in an employee stock option program, and exposure to a diverse international team across Berlin, the US, and Asia.
Requirements:
- 5+ years in customer success, account management, or B2B sales.
- Customer-facing experience in geospatial, GIS, satellite data, remote sensing, or technology for utilities, rail, or energy sectors.
- Business-level proficiency in English and Japanese.
- Willingness to travel within Japan and internationally.
Preferred Qualifications:
- Experience with Japanese electric power or rail companies.
- Experience working through resellers or partners.
- Track record of converting pilots into production contracts.
- Ownership of renewals and upsell.
- Technical background in GIS, remote sensing, or REST APIs.
- Experience at a foreign-owned company or startup.
