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Culture Amp is seeking a Senior Customer Success Manager to own strategic Enterprise customer relationships (1,000+ users). You will manage a portfolio of 40-55 Enterprise customers representing $3.5M–$4M ARR, with direct accountability for retention, adoption, expansion, and revenue outcomes.
In this role, you'll operate within Culture Amp's GTM pod model, partnering closely with Sales, Renewal Managers, and pod leaders to drive the full customer revenue lifecycle. Key responsibilities include:
• Owning a strategic Enterprise portfolio with clear book accountability for GRR and NRR
• Conducting bi-annual Executive Strategy Reviews and adoption planning with C-suite stakeholders (CHROs, CPOs, etc.)
• Proactively identifying and mitigating customer risk—lost sponsors, stalled adoption, changing priorities—with sound judgment and urgency
• Leading value-driven customer conversations that connect platform capabilities to measurable business outcomes
• Using AI-enabled tools and automated plays to surface opportunity and risk, improve account hygiene, and scale customer engagement
• Contributing to broader CX and GTM playbooks and raising the bar across the organization
You'll bring 3+ years of enterprise customer success or account management experience, ideally with AI-forward solutions. You have a proven track record managing GRR/NRR while balancing customer outcomes with commercial accountability. Strong executive communication, proactive risk management, product curiosity, and cross-functional collaboration are essential. You're comfortable using AI as a practical tool to synthesize information, improve prioritization, and increase engagement consistency.
Culture Amp is the world's leading employee experience platform, serving 25 million employees across 6,000+ companies including Canva, On, Asana, Dolby, McDonald's, and Nasdaq. The company is backed by leading venture capital, operates globally (US, UK, Germany, Australia), and has been recognized by Forbes and Fast Company as a top innovative company.
The role is hybrid, with an expectation to work from the Chicago office approximately 2 days per week to foster connection and culture.
