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AlphaSense is a market intelligence platform built on AI that serves over 6,000 enterprise customers, including a majority of the S&P 500. The company aggregates public and private content—equity research, company filings, event transcripts, expert calls, news, and trade journals—to help sophisticated organizations remove uncertainty from decision-making.
As a Senior Customer Success Manager (Sr. CSM) focused on the Corporate sector and Life Sciences vertical, you will be the strategic lead for AlphaSense's most complex and high-value accounts. You will manage a concentrated portfolio of strategic accounts, navigating multi-million dollar global organizations and driving long-term ROI through technical training and company-wide adoption across multiple business units.
Key responsibilities include:
• Strategic Account Influence: Navigate and influence multiple business units and key power users across the world's largest and most complex global organizations. Create positive user sentiment to drive renewals and expansion with senior leadership.
• Architect Deep Adoption & Value Realization: Synthesize complex usage data into actionable insights. Design multi-quarter adoption roadmaps aligned with AlphaSense capabilities and client business objectives.
• Onboarding & Ongoing Training: Guide new clients through onboarding, training, and best-practice adoption to ensure a strong foundation, both virtually and in person.
• Technical & Domain Mastery: Independently lead sophisticated technical conversations regarding Managed Content Providers (MCP), APIs, and Large Language Models (LLMs) with technical stakeholders and platform owners.
• Executive Presence & Communication: Command virtual and in-person rooms with executive presence. Leverage strategic follow-ups to drive adoption and link AlphaSense to specific senior leader business objectives.
• Solo On-Site Leadership: Fully own high-stakes, multi-day on-site engagements and lead customer "Lunch & Learns," tailoring presentations to diverse user groups using the WWH (Why, What, How) framework.
• Company Innovation: Engage in cross-functional initiatives outside the standard CSM scope, such as product feedback loops, hiring committees, mentorship programs, and process innovation.
You will be based in London with in-office presence required and will travel approximately 20% of the time.
Requirements:
• 4–6+ years of professional experience in Customer Success or Account Management, with a proven track record of managing a strategic portfolio
• Experience working with clients in the Life Sciences industry, including Pharma, Biotech, Medical Devices, and Diagnostics (bonus for familiarity with competitive intelligence, business development, and clinical/commercial strategy workflows)
• Technical acumen to navigate complex conversations around data integrations, APIs, and AI-driven market intelligence solutions
• Ability to identify key influencers within accounts and focus on high-level business outcomes over basic feature adoption
• Excellent communication skills with a demonstrable track record of cross-functional collaboration and on-site customer engagement
• Natural leader who thrives in fast-paced environments and is committed to mentorship and internal innovation
• Ability to travel 20% of the time
