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AlphaSense is a market intelligence platform trusted by over 6,000 enterprise customers, including a majority of the S&P 500. The company combines AI-driven search with a universe of public and private content—equity research, company filings, event transcripts, expert calls, news, and trade journals—to help sophisticated organizations remove uncertainty from decision-making.
As a Senior Customer Success Manager (Sr. CSM) for the Corporate sector, you will be the strategic lead for AlphaSense's most complex and high-value accounts. You will manage a concentrated portfolio of strategic accounts, navigating multi-million dollar global organizations and driving long-term ROI through technical training and company-wide adoption across multiple business units.
Key responsibilities include:
• Strategic Account Influence: Navigate and influence multiple business units and key power users across the world's largest and most complex global organizations. Create positive user sentiment to drive renewals and expansion with senior leadership.
• Architect Deep Adoption & Value Realization: Synthesize complex usage into actionable insights. Design multi-quarter adoption roadmaps aligned with AlphaSense capabilities and client business objectives.
• Onboarding & Ongoing Training: Guide new clients through onboarding, training, and best-practice adoption to ensure a strong foundation, both virtually and in person.
• Technical & Domain Mastery: Independently lead sophisticated technical conversations regarding Managed Content Providers (MCP), APIs, and Large Language Models (LLMs) with technical stakeholders and platform owners.
• Executive Presence & Communication: Command virtual and in-person rooms with executive presence, and leverage strategic follow-ups to drive adoption and link AlphaSense to specific senior leader business objectives.
• Solo On-Site Leadership: Fully own high-stakes, multi-day on-site engagements and lead customer "Lunch & Learns," tailoring presentations to diverse user groups using the WWH (Why, What, How) framework.
• Company Innovation: Engage in cross-functional initiatives outside the standard CSM scope, such as product feedback loops, hiring committees, mentorship programs, and process innovation.
The role is based in London with an in-office presence required 1–2 days per week. Travel of approximately 20% is expected.
Requirements:
• 4–6+ years of professional experience in Customer Success or Account Management, with a proven track record of managing a strategic portfolio
• Recognized as a "Vertical Expert"
• Ability to travel 20% of the time
• Technical acumen to navigate complex conversations around data integrations, APIs, and AI-driven market intelligence solutions
• Ability to identify the 5% of users who drive the majority of sentiment and influence within an account, focusing on high-level business outcomes over basic feature adoption
• Excellent communication skills with a demonstrable track record for collaborating internally in a cross-functional environment and on-site with customers
• Natural leader who thrives in fast-paced environments and is committed to contributing to the "AlphaSense Playbook" through mentorship and internal innovation
