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Salary: USD 86,826 - 199,680 / annual
Veeam is the Data and AI Trust Company, specializing in data resilience and data security posture management. The Senior Customer Success Manager serves as the customer's trusted technical advisor and primary technical owner, guiding customers through activation, adoption, optimization, expansion, and renewal.
In this role, you will develop and execute tailored Customer Success Plans that align technical adoption with business objectives, strengthen resilience posture, and drive measurable outcomes. You will own the technical customer relationship for a portfolio of strategic Enterprise and Commercial Named accounts (typically $200,000+ in annual recurring revenue), serving as a trusted advisor throughout the customer lifecycle.
Key responsibilities include:
- Building and advancing tailored Customer Success Plans aligned to each customer's business objectives, technical priorities, and success criteria
- Guiding customer activation, driving adoption and optimization across the Veeam portfolio
- Conducting health assessments, architecture reviews, protection strategy evaluations, and solution adoption planning
- Assessing recovery readiness and providing strategic recommendations aligned to customer objectives
- Facilitating recovery simulations, resilience reviews, and best-practice discussions
- Monitoring customer health signals and adoption trends to proactively identify risk and improve retention
- Partnering with Account Executives and Customer Success leadership to identify expansion opportunities
- Developing executive-ready business reviews and resilience reports for Director, VP, CISO, and CIO audiences
- Coordinating across Veeam teams to remove blockers and ensure consistent customer experience
- Delivering strategic guidance around data protection, recovery, cyber resilience, cloud adoption, and portfolio optimization
You will work with backup and recovery technologies, virtualization platforms, operating systems, storage technologies, cloud platforms, cybersecurity technologies, automation tools, and recovery readiness platforms.
REQUIREMENTS:
- 5+ years of experience in customer-facing technical roles such as Customer Success Engineering, Technical Account Management, Solutions Engineering, Consulting, or Professional Services focused on data protection and recovery technologies
- Strong technical expertise across backup and recovery, virtualization, operating systems, storage, cloud platforms, cybersecurity, and automation technologies
- Experience designing and validating protection strategies, recovery preparedness programs, modernization initiatives, and migration projects
- Proven ability to translate customer business objectives into technical roadmaps, adoption strategies, and measurable outcomes
- Strong executive communication skills with experience presenting technical, operational, and risk-based recommendations to senior stakeholders
- Demonstrated ability to manage multiple strategic customer relationships while driving measurable success outcomes
- Proven consultative mindset with ability to adapt engagement strategies to varying customer priorities and business challenges
- Excellent collaboration, communication, stakeholder management, and problem-solving skills
- Experience conducting technical assessments, health reviews, architecture discussions, and executive business reviews
- VMCE certification required or obtained within an agreed-upon timeframe following hire
BONUS SKILLS:
- Advanced knowledge of Veeam portfolio and data resilience technologies
- AWS Solutions Architect (Associate or Professional), Microsoft Azure Administrator Associate, or equivalent cloud certifications
- Security-focused certifications such as CISSP, CCSP, or CompTIA Security+
- Infrastructure certifications such as VCP, RHCE, Microsoft Windows Server, or CCNA
- Experience with enterprise-scale environments, cyber resilience initiatives, ransomware recovery planning, or disaster recovery programs
- Experience advising executive and technical stakeholders on resilience, security, cloud modernization, or infrastructure transformation
