SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Truecaller is a global communication platform trusted by over 500 million active users across 190+ countries. The company identifies over 15 billion calls daily, helping users avoid spam and scams. Truecaller for Business focuses on providing value to large enterprise customers by improving how they communicate with their end users through verified business profiles, call efficiency, and trusted contextual communication.
As a Senior Customer Success Manager, you will play a key role in building a scalable, velocity-driven customer success function within the Enterprise Solutions Business Unit. You will be responsible for building and nurturing relationships with enterprise customers post-sales, ensuring seamless onboarding to Truecaller's enterprise products with full process compliance.
Key responsibilities include:
- Develop and maintain customer relationships, ensuring assigned accounts obtain value and drive customer satisfaction
- Help customers onboard seamlessly with complete process compliance
- Gather and evaluate product feedback from customers, collaborating with the product team on improvements
- Co-own with Sales to identify upgrade and cross-sell opportunities
- Proactively manage churn across the customer base
- Conduct joint business reviews to ensure customer satisfaction
- Measure effectiveness through operational metrics including churn, revenue management, retention, NPS, and compliance
- Understand customer needs and ensure timely service delivery
- Map customer organizations to identify all relevant stakeholders, decision-makers, and influencers for deeper account penetration
You will work with multiple internal and external stakeholders, managing enterprise relationships across varied nationalities and sectors.
Requirements:
- 8+ years of professional experience
- 3+ years working with a high-velocity Customer Success team
- 3+ years working with clients in the global market
- Strong experience in SaaS/Software product domain
- Consultative approach to customer onboarding and product adoption
- Ability to understand client business models and translate them into relevant use cases
- Ability to interact effectively with customers of varied nationalities and sizes from diverse sectors
- Strong organizational skills, attention to detail, and ability to prioritize in changing environments
- Excellent communication and negotiation skills
- Demonstrated operational excellence in analytical thinking, process compliance, problem-solving, and planning
- Ability to speak and understand Arabic (required)
- Proficiency with automation tools in customer success lifecycle
Nice-to-have:
- Exposure to technology-driven business models
- Understanding of CRM tools (Salesforce) and CS platforms (Vitally/Gainsight)
- Knowledge of mobile and communication platform technologies
