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Spekit is a revenue enablement platform recognized as a Gartner 2025 Visionary, backed by $60M+ in funding from top-tier VCs (Craft Ventures, Felicis, Foundry Group, Renegade Partners). The company powers teams at Southwest Airlines, Justworks, Equifax, and FlorenceHQ with AI-driven coaching and content automation that helps sales reps know exactly what to say, share, or do in any deal moment.
As Senior Customer Success Manager, you will own a portfolio of mid-market and enterprise accounts (typically $30K–$200K+ ARR) and drive revenue outcomes through adoption, expansion, and advocacy. You are not a support function—you are a strategic revenue driver and thought partner to your customers.
Key responsibilities include: managing post-implementation relationships from adoption through renewal and expansion; driving adoption of Spekit's deal rooms, AI Sidekick, and enablement workflows across customer revenue teams; building multi-threaded relationships with VP and C-level stakeholders in Revenue, Enablement, and Sales Operations; leading strategic business reviews that connect product impact to customer revenue goals; acting as the voice of the customer inside Spekit by partnering with Product, Engineering, Marketing, and Sales; identifying and developing customer advocates for case studies and peer references; proactively monitoring account health and surfacing churn risk early; managing escalations with ownership and transparency; collaborating with Sales on expansion opportunities; and maintaining deep product expertise as the platform evolves.
You bring 4–8 years of B2B SaaS experience in Customer Success, Account Management, or strategic customer-facing roles. You have a proven track record owning net revenue retention metrics (renewal rates, expansion ARR, churn prevention). You excel at building relationships at the VP and C-suite level, particularly with Revenue, Enablement, and RevOps leaders. You are comfortable operating in a fast-moving startup where the playbook is still being built—energized by ambiguity rather than paralyzed by it. You have strong analytical instincts, using data to identify risk and make a case for action. You communicate and facilitate exceptionally well: running tight meetings, writing clearly, and presenting with confidence. Familiarity with sales enablement, revenue intelligence, or digital adoption spaces is a plus. Experience with Salesforce, Vitally, Gainsight, or similar CS tools, and comfort with AI tools like Claude or ChatGPT, is valued.
Spekit treats CS as a revenue function, not a cost center. You will work directly with the founding team and have real influence over how CS is built and scaled. The company offers competitive salary, equity, full benefits (medical, dental, vision), and generous PTO. Headquartered in Denver with a thriving in-office community, the role is fully remote for the right candidate. Candidates must be authorized to work in the US without sponsorship and located in one of these states: CA, CO, LA, MA, MI, NC, NJ, NY, OR, TX, UT, VA, WA.
