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Outreach is seeking a Senior Customer Success Manager to serve as a strategic partner for enterprise customers, helping them maximize value from the company's agentic AI platform for revenue teams. The role blends traditional CSM responsibilities with a strong focus on AI enablement, insights, and automation.
You will work with world-leading organizations (including Databricks, SAP, Siemens, and Verizon) to drive adoption of Outreach's AI-powered solutions across revenue motions—from new logo prospecting to expansions, deal acceleration, retention, and forecasting. Your focus will be on helping customers transition from manual processes to intelligent, automated workflows that deliver measurable business impact.
Key responsibilities include:
- Acting as a trusted advisor to customers, understanding their business outcomes and challenges
- Driving AI feature adoption and ensuring customers realize the full value of the platform
- Partnering cross-functionally with Sales, Product, Marketing, and Professional Services
- Owning customer outcomes tied to Net Revenue Retention, Gross Retention, and AI feature adoption
- Leveraging data and AI-driven insights to inform customer conversations and strategy
- Taking ownership of results and demonstrating measurable customer value
You will lead with a customer-first mindset, bring curiosity about how customer workflows evolve, and use data to sharpen the insights you bring to every engagement. Success is measured by customers who see measurable value and continue to expand their use of the platform.
