SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
OneTrust is seeking a Senior Customer Success Manager to join the Customer Experience team in Toronto. In this high-to-medium touch role, you will serve as a trusted advisor for strategic customers throughout their entire journey, from onboarding through renewal.
You will manage a portfolio of key accounts, with primary responsibility for ensuring customer satisfaction, retention, and growth. Your focus will be on driving revenue retention and expansion through strong alignment, product adoption, and world-class engagement. As customers grow with OneTrust, your scope will expand to support all live products within your accounts.
Key responsibilities include:
- Establishing and maintaining strategic relationships with customer stakeholders and executive sponsors
- Acting as the primary point of contact and guide for customers navigating OneTrust's platform
- Delivering proactive communication and managing mission-critical escalations
- Conducting business reviews with customers and their executive teams
- Collaborating cross-functionally with Sales, Product, Engineering, and Consulting teams
- Advocating for customer needs internally and managing feature requests
- Utilizing adoption metrics to identify risks, opportunities for expansion, and best practices
- Managing account portfolios to Net ARR outcomes, balancing retention and growth
- Delivering ROI communication to ensure customers maximize value from their investment
OneTrust's AI-Ready Governance Platform unifies regulatory intelligence, automation, and connected governance workflows, enabling businesses to innovate responsibly with data and AI. The company is trusted by thousands of organizations worldwide and is at the forefront of shaping responsible innovation.
