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MarqVision is an AI-powered brand integrity platform that detects and enforces brand protection across 1,500+ platforms in 115+ countries. Founded in 2020 and backed by SoftBank, Y Combinator, DST Global Partners, and Salesforce Ventures, the company has been recognized with an LVMH Innovation Award and named to the Inc. 5000 list of America's fastest-growing private companies in 2025.
As a Senior Customer Success Manager based in the London office, you will own the full lifecycle of a portfolio of MarqVision customers, from onboarding through renewal. You will act as the trusted partner and single point of accountability for your accounts, working closely with cross-functional teams to ensure customers achieve full value from the platform and services.
Key responsibilities include:
- Serving as the primary point of contact for customer accounts across the full lifecycle: onboarding, training, check-in calls, business reviews, feature implementation, and renewals
- Building and maintaining relationships at all levels of customer organizations, including executive sponsors, to understand business priorities and cultivate internal advocacy
- Proactively monitoring account health, identifying risk, and executing mitigation plans with internal escalation when needed
- Driving adoption of MarqVision's offering and ensuring customers leverage available functionality
- Identifying expansion opportunities and partnering with Sales to grow account value
- Defining timelines, milestones, and success criteria for customer initiatives and seeing them through to completion
- Partnering with Sales, Operations, Product, Engineering, and specialist teams to address customer requests and strategize account growth
- Acting as the voice of the customer internally, sharing feedback that shapes product development and improves customer experience
You will work with customers across the UK and European markets, managing multiple senior stakeholders across large, complex organizations. The role requires comfort working cross-functionally with colleagues across multiple time zones.
Requirements:
- 4+ years of Customer Success and/or Account Management experience within brand protection, ideally managing customers in the UK and European markets
- Proven experience owning renewals and expansions, including multi-stakeholder relationships
- Ability to demonstrate strategic thinking to grow partnership value across complex customer organizations
- Excellent customer-facing skills: training, coaching, executive-level discussion management, conflict resolution, and ability to creatively explain and present complex concepts in an easy-to-understand manner
- Comfort working cross-functionally with colleagues across multiple time zones
- Strong written and verbal communication skills as well as business and technical acumen
- Business fluency in French
Bonus qualifications:
- Familiarity with marketplace or platform enforcement programmes (e.g., Amazon Brand Registry and similar)
- Experience working with enterprise customers or in a high-growth startup environment
