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Scrive, a fast-growing international company headquartered in Stockholm, Sweden, is seeking a Senior Customer Success Manager to drive long-term customer value, strategic growth, and retention. You will own a strategic portfolio of medium, large, and enterprise accounts, with responsibility for growth, retention, and customer satisfaction.
Key responsibilities include:
- Lead and grow a strategic portfolio of larger customer accounts, managing growth, retention, and satisfaction metrics
- Drive adoption and value realization by empowering customers to embed Scrive solutions across their organizations
- Collaborate cross-functionally with Product, Sales, and Support teams, acting as the customer's voice internally to continuously improve experience and fit
- Prevent churn and secure renewals through proactive management and data-driven, value-focused approaches
- Identify expansion opportunities within existing accounts
You can be based anywhere within the EU, with flexible hybrid work arrangements. The company maintains hubs in Stockholm, Copenhagen, Berlin, Oslo, and Amsterdam.
Requirements:
- 5+ years of experience working with B2B and enterprise customers, ideally in a customer success or account management role
- Strong interpersonal skills: excellent listener, humble, naturally builds trust with customers and colleagues
- Pragmatic, value-driven mindset motivated by creating real impact; thrives in collaborative environments
- Experience in the digitalization industry, preferably SaaS; comfortable in fast-paced, ever-changing environments
- Tech-curious with comfort navigating IT landscapes and understanding system connections
- Fluent in English (spoken and written)
- EU residency or valid work permit
Bonus qualifications:
- Fluency in Swedish, German, or Dutch
- Experience in high-growth or scale-up environments
- University degree in a relevant field
Desired competencies: solution-oriented, results-driven, structured, and strategic thinking.
