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Scrive, a fast-growing international company headquartered in Stockholm, is seeking a Senior Customer Success Manager to drive long-term customer value, strategic growth, and retention across their medium, large, and enterprise accounts.
In this role, you will own a strategic portfolio of larger customer accounts with responsibility for growth, retention, and customer satisfaction. You'll drive adoption and value realization by empowering customers to embed Scrive solutions across their organizations and enabling measurable business outcomes. You'll act as the customer's voice internally, collaborating cross-functionally with Product, Sales, and Support teams to continuously improve the customer experience and product fit. Additionally, you'll proactively manage renewals and identify expansion opportunities through a data-driven, value-focused approach to prevent churn and secure revenue growth.
The role is based in the EU with flexibility to work from Scrive's hubs in Stockholm, Copenhagen, Berlin, Oslo, or Amsterdam under a flexible hybrid model. You'll work with smart, caring, and driven colleagues across Europe as part of a collaborative, fast-paced environment.
Scrive values solution-oriented, results-driven, structured, and strategic thinking. The company emphasizes diverse perspectives and encourages applications from underrepresented groups.
REQUIREMENTS:
- Approximately 5+ years of experience working with B2B and enterprise customers, ideally in a customer success or account management role
- Strong interpersonal skills: a great listener, humble, and naturally builds trust with both customers and colleagues
- Pragmatic, value-driven mindset motivated by creating real impact and thriving in collaborative environments
- Experience in the digitalization industry, preferably SaaS, with comfort in fast-paced, ever-changing environments
- Tech-curious with comfort navigating IT landscapes and understanding system connectivity
- Fluent in English (spoken and written)
- EU residency or valid work permit
BONUS QUALIFICATIONS:
- Fluency in Swedish, German, or Dutch
- Experience in high-growth or scale-up environments
- University degree in a relevant field
