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Chainguard is a venture-backed software supply-chain security company delivering hardened, secure, production-ready builds of open source software. The company serves Fortune 500 enterprises and global leaders including OpenAI, Snowflake, and Snap Inc.
As Senior Customer Success Manager for the APJ region, you will be the primary post-sales point of contact for enterprise customers, responsible for onboarding, implementation, and adoption. You will drive customer outcomes and time-to-value while building relationships across multiple stakeholder levels from technicians to CISOs.
Key responsibilities include:
- Leading technical onboarding for new customers, partnering with pre-sales and post-sales teams to understand requirements and formulate implementation plans
- Developing and managing relationships with multiple customer stakeholders; working with sales to identify renewal and expansion opportunities while minimizing churn
- Collaborating with the Education team to ensure customers understand product features, best practices, and security principles
- Building hands-on technical expertise in Chainguard's platform and staying current with industry trends
- Acting as the voice of the customer internally, advocating for customer needs to product, engineering, and other teams
- Partnering with Technical Support and Customer Engineering to resolve customer issues promptly
You will take full ownership of your customer portfolio with high autonomy, making key decisions about escalations, conflict resolution, and internal advocacy. The role requires an entrepreneurial mindset and a commitment to building new processes and practices to serve customers effectively.
Requirements:
- 5+ years in enterprise, customer-facing roles (Customer Success, Professional Services, Technical Account Management, or combination with Sales, Solutions Engineering, or Technical Support)
- Active NV1 clearance with ability to obtain NV2 to support federal customers
- Domain knowledge in one or more of: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, vulnerability management, or software development lifecycle
- Strategic, proactive mindset with ability to take full ownership and act autonomously
- Entrepreneurial approach to building new processes and practices
- Strong commitment to continuous professional development
- High emotional intelligence, strong priority management, and driven work ethic
Strongly Preferred:
- Sydney location (not required)
- Early-stage startup experience
- Passion for technology and cybersecurity
- Hands-on technical experience with cloud platforms (AWS, GCP, Azure), containers, Linux, or related security domains
About Chainguard
AI / Data / Infrastructure; Legal / Compliance / Risk — software supply-chain security and trusted container images.
