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Cyera is hiring a Senior Customer Success Engineer to support enterprise adoption of its AI trust and data security platform across the DACH region (Germany, Austria, Switzerland). You will serve as the primary technical expert and trusted advisor for Fortune 1000 customers, ensuring they maximize ROI and realize full value from the Cyera platform.
Key responsibilities include:
- Acting as the primary technical expert on the Cyera Platform, demonstrating deep product knowledge
- Establishing trusted advisor relationships with customers from practitioners to C-level executives
- Driving customer adoption through strategic onboarding, training, and enablement
- Understanding customer requirements and designing customized use cases aligned with their business outcomes
- Proactively monitoring customer health and usage metrics to identify expansion and risk mitigation opportunities
- Troubleshooting and resolving technical issues to ensure smooth platform operation
- Conducting Quarterly Business Reviews to evaluate progress and identify improvement areas
- Collaborating with internal teams to address customer blockers and advocate for customer feedback in product development
- Developing joint success plans with customers
- Mentoring team members and participating in hiring to build the customer success organization
- Documenting and sharing best practices internally and externally
The role involves 25-50% annual travel to engage directly with clients across the DACH region. This is an opportunity to work at the intersection of data security and AI adoption, supporting enterprises in deploying AI safely and securely. You'll work with mission-driven talent solving critical infrastructure challenges for the Fortune 1000.
