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Cyera is hiring a Senior Customer Success Engineer to drive customer adoption, retention, and expansion of its AI trust and data security platform. You'll serve as the primary technical expert and trusted advisor for enterprise customers, working to maximize their ROI and platform utilization.
Key responsibilities include:
- Acting as the technical expert and trusted advisor on the Cyera Platform, engaging with practitioners through C-suite executives
- Leading customer onboarding, training, and adoption initiatives to ensure successful platform deployment
- Conducting deep discovery to understand customer requirements, challenges, and business outcomes, then designing customized use cases aligned with their goals
- Proactively monitoring customer health and usage metrics, identifying expansion opportunities and risks
- Troubleshooting technical issues and resolving blockers that impede customer success
- Conducting Quarterly Business Reviews to assess progress and identify improvement areas
- Advocating for customer feedback and influencing Cyera's product roadmap
- Collaborating with cross-functional teams to address customer needs
- Mentoring junior team members and participating in hiring
- Documenting and sharing best practices internally and externally
- Traveling 25-50% annually to engage directly with clients
You'll be a mission-driven professional with deep technical expertise in data security and AI, strong communication skills across all organizational levels, and a consultative approach to customer success. This role combines technical depth with strategic account management, ideal for someone who thrives on driving customer outcomes and building long-term partnerships.
