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Rubrik is seeking a Senior Customer Success Engineer to provide enterprise-level post-deployment technical support to customers across Japan. You will troubleshoot complex data protection and cyber-resilience issues, drive rapid resolution of support cases, and ensure customers can rely on Rubrik Security Cloud to protect and recover critical data and workloads.
In this role, you will provide expert-level technical support via phone, email, web, and other channels, with fluency in Japanese for local-language customer interactions. You will handle all levels of technical support—from basic configuration questions to complex issues involving snapshots, replication, data recovery, networking, and cloud deployments across VMware, Linux, Kubernetes, AWS, Azure, databases, and SaaS workloads.
Key responsibilities include independently diagnosing and resolving problems in Rubrik Security Cloud and supported environments, performing cluster health checks and proactive monitoring, escalating unresolved issues appropriately, and communicating clearly with customers on case progress. You will also create technical content for the knowledge base, provide product feedback to engineering teams, mentor junior engineers, and contribute to troubleshooting playbooks.
You bring 9+ years of enterprise technical support, DevOps, or similar customer-facing technical experience, with strong hands-on expertise in virtualization (VMware vCenter & ESXi), Linux administration, networking fundamentals, and cloud platforms (AWS, Azure, GCP). You excel at structured troubleshooting, root-cause analysis, and maintaining customer focus while solving complex infrastructure and data protection issues. Fluency in Japanese is required. The role involves shift work, including occasional weekends.
