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HUMAN is seeking a Senior Customer Success Engineer to join their Customer Success team in London. This role serves as the primary technical contact for clients during product integration across HUMAN's Advertising and Cybersecurity product suite. You will manage the complete end-to-end integration process, coordinate development efforts, oversee client version upgrades and migrations, troubleshoot technical issues, and report discrepancies as they surface.
You will operate as a hyper-responsive technical expert, working closely with Technical Account Managers, Sales, Product, Operations, Engineering, and Detection teams to deploy, configure, and troubleshoot services for clients. Key responsibilities include developing technical documentation (both internal and external) to empower customer self-service, serving as a front-line product expert capable of presenting HUMAN's products to diverse audiences from engineers to C-suite leadership, and individually managing multiple simultaneous projects while tracking tasks to completion.
You will become deeply familiar with your client list, understanding their infrastructure and services to identify where HUMAN's products best fit. You will cultivate collaborative relationships with Sales and Product leads to feed back client feature requirements into product development, while vigilantly protecting client data confidentiality and privacy. This role requires someone who thrives in a fast-paced environment, demonstrates strong organizational and communication skills, and is genuinely interested in advertising, click fraud, bot management, and cybersecurity.
REQUIREMENTS:
- Bachelor's degree or equivalent experience in Computer Science, Computer Engineering, or Information Technology Systems
- Prior experience as a Solutions Architect, Sales Engineer, or Technical Account Manager within Media and Advertising
- Foundational knowledge of Open Real-Time Bidding (RTB) lifecycle, IVT terminology, VAST, and understanding of bid request flow from SSP to DSP
- Knowledge or experience with viewability and brand-safety products for AdTech companies
- Familiarity with advertising transparency standards (ads.txt, app-ads.txt, sellers.json)
- Programming and scripting skills in HTML, JavaScript, Java, Go, C++, Python, Shell, or Node.js
- Ability to query datasets in Snowflake to validate integrations and troubleshoot client issues
- Familiarity with web troubleshooting tools (Chrome DevTools, Postman, Swagger, Fiddler, APIs)
- Experience with server, networking, and public/private cloud technologies (AWS, GCP)
- Experience with JIRA, Confluence, and writing technical documentation for internal and external audiences
- Strong accountability, self-motivation, and eagerness to learn; ability to own timelines and ensure deliverables are met
