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HUMAN (formerly clean.io) is seeking a Senior Customer Success Engineer to join their Customer Success team in London. You will serve as the primary technical contact for clients during product integration, managing the complete end-to-end integration process across HUMAN's Advertising and Cybersecurity products. This role bridges technical expertise with customer relationships, directly influencing product development and client satisfaction.
Key responsibilities include:
- Acting as the primary technical contact during client product integration, coordinating development efforts, managing version upgrades and migrations, and troubleshooting technical issues
- Providing rapid response to urgent team and client inquiries with quick turnaround times
- Collaborating with Sales, Product, Operations, Engineering, and Detection teams to deploy, configure, and troubleshoot services
- Developing technical documentation (internal and external) to enable customer self-service and improve integrations
- Serving as a product expert, presenting and explaining HUMAN's products and services to diverse audiences from engineers to C-level executives
- Managing multiple simultaneous projects and tracking tasks to completion
- Understanding client infrastructure and identifying optimal product fit
- Cultivating relationships with Sales and Product teams to feed client feature requirements into product development
- Maintaining strict confidentiality and privacy of client data
- Contributing to HUMAN's culture and growth
About HUMAN: Founded with a hacker mindset to make the internet safer, HUMAN's Human Defense Platform safeguards enterprises from sophisticated bots, fraud, and account abuse, verifying the humanity of over 20 trillion interactions weekly for major global brands. The company offers comprehensive total rewards including well-being stipends, learning opportunities, flexible work options, and dedicated time off. Headquartered in NYC with global teams.
Requirements:
- Bachelor's degree or equivalent experience in Computer Science, Computer Engineering, or Information Technology Systems
- Prior experience as a Solutions Architect, Sales Engineer, or Technical Account Manager in Media and Advertising
- Foundational knowledge of Open Real-Time Bidding (RTB) lifecycle, IVT terminology, VAST, and understanding of bid request flow from SSP to DSP
- Knowledge or experience with viewability and brand-safety products for AdTech companies
- Familiarity with advertising transparency standards (ads.txt, app-ads.txt, sellers.json)
- Programming and scripting skills in HTML, JavaScript, Java, Go, C++, Python, Shell, or Node.js
- Ability to query datasets in Snowflake to validate integrations and troubleshoot client issues
- Familiarity with web troubleshooting tools (Chrome DevTools, Postman, Swagger, Fiddler, APIs)
- Experience with server, networking, and public/private cloud technologies (AWS, GCP)
- Experience with JIRA, Confluence, and writing technical documentation
- Strong accountability, self-motivation, and eagerness to learn
- Excellent organizational and communication skills with technical mindset
- Interest in advertising, click fraud, bot management, and cybersecurity
