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Harvey is an AI platform transforming legal and professional services through frontier agentic AI, enterprise-grade infrastructure, and deep domain expertise. The company is scaling rapidly with strong product-market fit and world-class investor backing.
You will be Harvey's first dedicated customer marketing manager for the EMEA region, responsible for elevating customer voices and building community around the platform's law firm and in-house customer base. This is a hands-on role that combines customer storytelling, advocacy, and community programming.
Key responsibilities include:
- Localizing global customer marketing programs, playbooks and frameworks for EMEA markets, customers and culture, working closely with the global Customer Engagement team
- Building and managing the EMEA customer story pipeline: identifying standout customers, securing participation, and producing written, video and spoken stories
- Owning story production end-to-end, ensuring quality standards customers are proud to share
- Packaging and distributing stories across channels optimized for EMEA markets, ensuring Sales teams know how to leverage them
- Developing a roster of EMEA customer advocates for references, speaking engagements, panels and peer connections
- Designing and running community programs including power user groups, customer roundtables, practitioner communities, and recognition moments
- Building repeatable, scalable playbooks and processes for story production, approvals, reference tracking and community operations
- Measuring impact through tracking story production, usage, reference activity, community engagement and contribution to pipeline, renewals and expansion
You'll work closely with the global Customer Engagement team, Customer Success and Sales, and will help write the playbook for customer marketing in the region rather than inherit a finished one.
REQUIREMENTS:
- 4-7 years of experience in customer marketing, customer advocacy, content marketing or community, ideally in B2B SaaS, technology or professional services
- Proven experience producing content end-to-end; excellent writer and interviewer with ability to find the real story and earn trust with senior legal and business leaders
- Experience building or running events, customer communities and advocacy programs
- Strong relationship instincts; enjoy spending time with customers and build trust quickly with them, Sales and Customer Success teams
- Highly organized and operationally rigorous; able to manage multiple stories, programs and stakeholders simultaneously
- Comfortable working autonomously and building from scratch in fast-moving environments
- Familiarity with using AI to scale your own work
- Plus: Experience marketing to legal, financial services, consulting, enterprise or other high-touch professional audiences; additional European languages
About Harvey
Legal / Compliance / Risk; AI / Data / Infrastructure — AI platform for legal and professional services work.
