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Salary: USD 90,000 - 110,000 / annual
FullStory is seeking a Senior Customer Insights Analyst to serve as a trusted consultant and advisor to strategic customers. This hybrid role (1 day/week in Atlanta office) focuses on helping customers maximize value from FullStory's behavioral data platform through deep engagement, enablement, and data-driven recommendations.
In this role, you will build and maintain relationships with key customers, conducting FullStory-driven analyses across industries and use cases. You'll deliver scoped enablement engagements to new users, present clear recommendations to drive digital maturity, and advise on best practices for data strategy and adoption. You'll synthesize complex data into actionable insights, presenting findings directly to customers at all organizational levels to influence business outcomes.
You'll leverage AI tools to accelerate analysis—surfacing patterns in session and journey data, drafting insight summaries, and preparing customer-facing readouts—while maintaining ownership of the analysis and recommendations. You'll also represent customer needs and trends back to the FullStory Consulting Services team and broader organization.
Required qualifications include strong communication and presentation skills, proven consulting experience managing customer projects and relationships, and deep competencies in Marketing, SaaS, and eCommerce. You should be comfortable advising clients on industry best practices and bringing a proactive point of view to customer engagements.
Ideal candidates have experience with FullStory or similar digital experience/product analytics platforms, advanced knowledge of customer experience, user research, voice of customer, UX, or product management best practices, and a track record of building integrations or innovative solutions. Collaborative, inclusive, and entrepreneurial mindset is valued.
Within 6 months, you'll enhance customer data maturity and value attainment through tailored analyses, strengthen customer relationships, and drive product adoption. Within 12 months, you'll lead high-impact engagements that influence strategic business initiatives, help customers achieve digital transformation, and identify upsell/cross-sell opportunities to expand revenue.
