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Cloudflare is seeking a Senior Customer Engineer for Strategic Pursuits in the APAC region, based in Singapore. This role combines deep technical credibility with strategic account leadership, positioning you as a trusted technical advisor and strategic partner to Cloudflare's most important enterprise accounts.
You will work alongside account teams and senior customer stakeholders to understand each organization's business priorities, technology landscape, and long-term transformation agenda, translating them into measurable outcomes with Cloudflare's platform.
Key Responsibilities:
- Own technical relationships and account strategy for a focused portfolio of strategic customers; align architecture and engagement plans to customer priorities and Cloudflare opportunities
- Build trusted relationships with technical and executive leaders; lead strategic discussions, briefings, workshops, and reviews connecting technology decisions to business outcomes
- Design Cloudflare architectures and phased roadmaps for complex environments, identifying cross-platform opportunities and dependencies
- Lead discovery and technical validation with account teams, including solution narratives, demonstrations, proof-of-concept plans, and resolution of complex objections
- Coordinate internal teams and partners to support deployment, track customer outcomes, and address adoption risks
- Connect adoption to retention, renewal, and expansion; identify cross-sell opportunities and contribute technical insight to account and commercial planning
- Mobilize Cloudflare experts around customer priorities, represent customer needs internally, and share product feedback
- Use AI and internal tools responsibly to improve research, analysis, documentation, and routine work
- Develop and share technical resources, architecture patterns, workshops, and lessons learned for use across strategic accounts
Requirements:
- Significant customer-facing technical experience supporting large, complex enterprise or strategic accounts
- Ability to build lasting technical and executive relationships, influence decisions, and coordinate cross-functional teams
- Skill in designing and explaining enterprise network, application, and security architectures, including trade-offs and migration considerations
- Deep knowledge of Cloudflare's product suite and the wider security, networking, and cloud landscape
- Strong discovery, listening, facilitation, and presentation skills; able to communicate with engineers and C-suite leaders
- Understanding of enterprise sales cycles, account planning, SaaS value realization, renewals, and expansion
- Bachelor's degree required; MBA or advanced technical degree preferred
- Willingness and ability to travel extensively for strategic engagements and industry events
