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Cloudflare is seeking a Senior Customer Engineer for Strategic Pursuits in the APAC region, based in India (Bangalore or Mumbai). This role combines deep technical expertise with strategic account leadership, positioning you as a trusted technical advisor to Cloudflare's most important enterprise customers.
You will own technical relationships and account strategy for a focused portfolio of strategic customers, aligning architecture and engagement plans to their priorities and Cloudflare opportunities. Working alongside account teams and senior customer stakeholders, you will understand each organization's business priorities, technology landscape, and long-term transformation agenda, translating them into measurable outcomes.
Key responsibilities include:
- Owning technical relationships and account strategy for strategic customer portfolios
- Building trusted relationships with technical and executive leaders through strategic discussions, briefings, workshops, and reviews
- Designing Cloudflare architectures and phased roadmaps for complex enterprise environments
- Leading discovery and technical validation, including solution narratives, demonstrations, and proof-of-concept planning
- Coordinating internal teams and partners to support deployment, track customer outcomes, and address adoption risks
- Connecting adoption to retention, renewal, and expansion opportunities
- Mobilizing Cloudflare experts around customer priorities and representing customer needs internally
- Using AI and internal tools to improve research, analysis, documentation, and routine work
- Developing and sharing technical resources, architecture patterns, and lessons learned across strategic accounts
Requirements:
- Significant customer-facing technical experience supporting large, complex enterprise or strategic accounts
- Ability to build lasting technical and executive relationships, influence decisions, and coordinate cross-functional teams
- Skill in designing and explaining enterprise network, application, and security architectures, including trade-offs and migration considerations
- Deep knowledge of Cloudflare's product suite and the wider security, networking, and cloud landscape
- Strong discovery, listening, facilitation, and presentation skills; ability to communicate with engineers and C-suite leaders
- Understanding of enterprise sales cycles, account planning, SaaS value realization, renewals, and expansion
- Bachelor's degree required; MBA or advanced technical degree preferred
- Willingness and ability to travel extensively for strategic engagements and industry events
