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Cloudflare is seeking a Senior Customer Engineer to serve as a trusted technical advisor and quota-carrying technologist for named enterprise accounts. You will own the complete customer lifecycle—from initial technical discovery and proof-of-concept through long-term adoption, expansion, and renewal.
In this hybrid role based in Portland, OR, you will partner closely with Account Executives to lead technical validation, build bespoke architectures across Cloudflare's Security, Networking, and Developer Platforms, and deliver compelling product demonstrations. You will lead and oversee technical onboarding and implementation, serving as the primary technical contact for customers while maintaining accountability for commercial outcomes.
Key responsibilities include: conducting technical discovery and building custom architectures; leading customer adoption and value realization by monitoring health scores and telemetry; carrying a variable quota tied to new business acquisition and account expansion; translating platform capabilities into ROI through technical QBRs; and acting as a trusted advisor throughout the entire customer lifecycle. You will leverage AI-augmented workflows and internal platforms to automate routine tasks such as RFP responses, sandbox provisioning, and telemetry monitoring, freeing your time for high-value strategic advisory.
Cloudflare's mission is to help build a better Internet. The company operates one of the world's largest networks powering millions of websites and internet properties for customers ranging from individual bloggers to Fortune 500 companies. Cloudflare protects and accelerates internet applications without requiring hardware installation or code changes.
Qualifications:
- Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineer (years required vary by level)
- Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture
- Proven track record in quota-carrying or revenue-aligned environments with strong understanding of SaaS metrics, business value translation, and enterprise sales cycles
- Exceptional presentation and stakeholder management skills, capable of bridging technical implementation details with C-suite business strategy
Strongly Preferred:
- Hands-on experience with Cloudflare's developer platform and AI ecosystem (Workers AI, AI Gateway, Vectorize)
- Applied AI knowledge including prompt engineering, LLM orchestration, or RAG architectures
- Proficiency in Python, JavaScript, or similar languages for custom integration scripts and edge computing functions
