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Cloudflare is seeking a Senior Customer Engineer to serve as a trusted technical advisor and quota-carrying technologist for enterprise customers. You will own the technical relationship throughout the entire customer lifecycle—from initial discovery and proof-of-concept through long-term adoption and account expansion.
Key responsibilities include leading technical discovery and building bespoke architectures across Cloudflare's Security, Networking, and Developer Platforms portfolios. You will partner closely with Account Executives to deliver compelling product demonstrations and POCs, then guide customers through technical onboarding and implementation. You are the primary technical and executive contact, proactively monitoring customer health scores and telemetry to ensure rapid time-to-value.
You carry a variable quota tied to new business acquisition and account growth, making you commercially accountable for deep platform adoption, revenue retention, and identifying cross-sell and upsell opportunities. You will lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into measurable ROI for C-level stakeholders.
A key differentiator: you will leverage AI agents and internal platforms to automate routine tasks—RFP responses, security questionnaires, sandbox provisioning, and telemetry monitoring—reclaiming your time for high-value strategic advisory work.
Required experience includes a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineer. You should have broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture. A commercial mindset is essential: proven track record in quota-carrying or revenue-aligned environments, strong understanding of SaaS metrics, business value translation, and enterprise sales cycles. Exceptional presentation and stakeholder management skills are critical to bridge technical implementation details with C-suite business strategy.
