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Cloudflare is seeking a Senior Customer Engineer to serve as a trusted technical advisor and quota-carrying technologist for federal and enterprise customers. You will own the complete technical customer journey from initial discovery through long-term adoption and expansion, partnering closely with Account Executives and internal engineering teams.
Key responsibilities include leading technical discovery and proof-of-concept (PoC) engagements across Cloudflare's Security, Networking, and Developer Platforms; overseeing customer onboarding and implementation while serving as the primary technical executive contact; and carrying variable quota tied to new business acquisition and account expansion. You will proactively monitor customer health metrics, identify cross-sell and up-sell opportunities based on product usage data, and conduct technical Quarterly Business Reviews (QBRs) to translate platform capabilities into measurable ROI for C-level stakeholders.
You will leverage AI-augmented workflows and internal automation platforms to eliminate administrative overhead—handling RFP responses, security questionnaires, sandbox provisioning, and telemetry monitoring—freeing your time for high-value architectural design and strategic advisory work.
Required qualifications include several years of customer-facing technical experience (Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineer roles); broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture; a proven track record in quota-carrying or revenue-aligned environments with strong understanding of SaaS metrics and enterprise sales cycles; and exceptional presentation and stakeholder management skills capable of bridging technical implementation and C-suite business strategy.
This role reports to the Regional Customer Engineering Leader and sits within the GTM organization. You will not hand off customers post-sale; instead, you operate as a continuous technical partner throughout their lifecycle.
