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Cloudflare is seeking a Senior Customer Engineer to serve as a trusted technical advisor and quota-carrying technologist throughout the entire customer lifecycle. Reporting to the Regional Customer Engineering Leader, you will own the technical relationship from initial discovery through long-term adoption and account expansion, operating within the GTM organization.
Key responsibilities include leading technical discovery and proof-of-concept engagements across Cloudflare's Security, Networking, and Developer Platforms portfolios. You will partner closely with Account Executives to validate customer requirements, design bespoke architectures, and deliver compelling product demonstrations. Beyond initial sales, you will lead technical onboarding and implementation, serving as the primary technical contact and ensuring rapid time-to-value.
You will carry a variable quota tied to new business acquisition and account growth, with direct commercial accountability for platform adoption, revenue retention, and identifying cross-sell and upsell opportunities. You will conduct technical Quarterly Business Reviews (QBRs) to translate platform capabilities into measurable ROI for C-level executives and maintain continuous relationships with key stakeholders.
The role emphasizes AI-augmented workflows, leveraging AI agents and internal platforms to automate routine tasks such as RFP responses, sandbox provisioning, and telemetry monitoring, freeing your time for high-value strategic advisory work.
Required qualifications include experience in customer-facing technical roles (Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineer). You must demonstrate broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture. A proven track record in quota-carrying or revenue-aligned environments with strong understanding of SaaS metrics, business value translation, and enterprise sales cycles is essential. Exceptional presentation and stakeholder management skills are required.
