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MaintainX, now part of Autodesk Operations Solutions, is a mobile-first work execution platform used by 13,000+ customers including Duracell, McDonald's, Shell, DHL, and Volvo to manage 13.9 million assets and 79.5 million work orders. The company recently joined Autodesk to unify operations alongside Tandem, FlexSim, and Fusion Operations.
As Senior Customer Education Specialist, you will design, produce, and maintain educational content across MaintainX's customer learning channels. Reporting to the Senior Manager of Customer Education, you'll develop scaled learning offerings including webinars, virtual classes, and in-person trainings that enable customers to build core competencies in maintenance and operations.
Key responsibilities include:
- Define educational content requirements in consultation with subject matter experts to support MRO-related skill development
- Conduct continuous research into learning audience motivations and professional skill changes
- Apply ADDIE and SAM models to develop self-paced and instructor-led learning experiences
- Deliver and coordinate instructor-led experiences including live/on-demand webinars, virtual classes, and field event trainings
- Help define the Customer Education roadmap collaboratively
- Provide consultation to team members on curriculum and content design
You'll work closely with Client Success, Product, and Marketing teams to understand customer educational needs and help shape learning programming for the new Autodesk Operations Solutions business unit.
REQUIREMENTS:
- Minimum 3 years experience in education-related role (Customer Education, Training & Enablement, Learning & Development, or teaching)
- Minimum 1 year developing and delivering instructor-led learning experiences
- Proficiency with content development tools (Google Slides, PowerPoint, Canva, Figma)
- Familiarity with live training delivery systems (Zoom Webinar, Webex, CloudShare)
- Experience collaborating with subject matter experts for content ideation and review
- Strong ability to communicate technical concepts in accessible, concise language
- Acute attention to detail regarding grammar, aesthetics, and consistency
NICE TO HAVE:
- Work experience in industrial maintenance and/or manufacturing
- Experience with CMMSes and/or Enterprise Asset Management systems
- Maintenance/reliability certifications (CMRP, CRE)
- Experience at rapidly changing SaaS companies
- Familiarity with project management tools (Jira, Notion)
- Course authoring experience (Articulate, Adobe Captivate, Parta)
- Video production tools experience (Camtasia, DaVinci Resolve, Clueso)
- Customer Academy LMS familiarity (WorkRamp, Skilljar)
- Fluency in Spanish and/or French
