SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 100,000 - 125,000 / annual
Datarails is an AI-powered FinanceOS company helping finance teams transform their workflows through intelligent automation, AI, and seamless integrations. With ~350 employees globally, the company is building next-generation finance technology.
You will own the strategy, structure, and governance of Datarails' customer-facing content ecosystem as a systems-focused individual contributor. This role is ideal for someone who can turn scattered content (decks, guides, templates, playbooks) into scalable infrastructure.
Key Responsibilities:
- Audit and govern the existing customer enablement content library; retire stale content and establish standards for new additions
- Build repeatable frameworks for content creation, review, versioning, and retirement
- Partner with Customer Success Managers to identify content gaps in the customer journey and prioritize development
- Work cross-functionally with Product, Sales, and Product Marketing to keep enablement content aligned with product changes and messaging
- Define and maintain content standards (structure, tone, branding, accessibility) across the library
- Create scalable systems including taxonomies, templates, tagging, and intake processes to keep the library organized as it grows
- Track content usage and effectiveness to inform what is working and what needs to change
You'll partner closely with CSMs, Product, Sales, and Product Marketing to ensure every customer-facing asset is accurate, on-brand, easy to find, and built to last. This is not a maintenance role but an opportunity to build the infrastructure that shapes how every customer experiences Datarails through content.
Requirements:
- 2+ years in customer enablement, content strategy, or related customer success function
- Proven experience building or overhauling a content library or knowledge base from the ground up
- Strong instincts for structure and governance; ability to build systems that keep content useful, not just create content
- Comfortable working independently and driving a strategic function without a team underneath you
- Excellent written communication and an eye for polished, customer-ready material
- Experience partnering across CS, Product, Sales, and Marketing functions
- Bonus: experience in FP&A, SaaS, or B2B software environments
