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Gong is seeking a Senior Consultant for its Professional Services organization to lead customer activation engagements. You will own discovery, design, strategy, and business/privacy workstreams for enterprise customers implementing Gong's Revenue AI Operating System.
In this role, you will act as a trusted advisor to customers, translating their real-world revenue processes into well-designed platform solutions. Key responsibilities include:
- Leading discovery workshops to surface business requirements, uncover revenue process pain points, and define configuration and adoption approaches
- Developing enterprise-grade presentations, solution designs, process maps, and strategic roadmaps for audiences up to senior leadership
- Mapping customer objectives to product use cases and demonstrating clear outcomes aligned with Gong's methodology
- Collaborating with Engagement Managers, Technical Architects, and Program Architects to ensure workstreams progress in lockstep
- Consulting on change management and adoption strategies to help customers sustain their investment beyond activation
- Managing engagements to scope and timeline, proactively escalating risks
- Contributing to practice development by refining discovery frameworks, solution design templates, and consultative playbooks
- Using Gong, AI, and automation to improve project planning, delivery, documentation, and stakeholder communications
- Identifying opportunities to standardize, automate, and scale repeatable Professional Services activities
- Sharing learnings and best practices across the Professional Services organization
You will work in a fast-moving environment where product lines and methodologies are constantly evolving. This is an opportunity to shape the future of Gong Professional Services while leading high-value engagements.
**Requirements**
Required:
- 4–6 years of experience in a go-to-market organization or consulting environment, with hands-on experience in forecasting, sales engagement platforms, pipeline management, or revenue operations
- Excellent cross-functional communication skills with a track record of working across technical, commercial, and operational teams
- Comfort working in ambiguous, fast-moving environments
- Proven ability to manage multiple workstreams simultaneously, prioritize effectively, and drive tasks to completion with attention to detail
- Proven understanding of core revenue-generating activities: forecasting, prospecting, pipeline management, and established sales methodologies
- Experience producing polished, enterprise-grade deliverables (presentations, process documentation, configuration guides, strategic roadmaps)
- Strong working knowledge of CRM systems such as Salesforce, HubSpot, or Dynamics
- Willingness to travel across EMEA (less than 5% expected)
Nice to Have:
- Hands-on experience with sales engagement platforms (Gong, Outreach, Salesloft, Apollo) and/or revenue forecasting tools (Clari, Aviso, Salesforce Forecasting)
- Experience with AI workflow configuration, including agent customization and prompt engineering
- Experience in a high-growth SaaS environment
- Basic understanding of common integrations (CRM integrations, SSO, API/OAuth connections)
