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Salary: BRL 22,000 - 27,500 / monthly
Airbnb is seeking a Senior Community Growth Manager to launch and manage host growth programs in Brazil, including the Co-Host Network, Superhost Ambassadors, and emerging programs. You will be part of the Community Powered Growth team within the Business organization, responsible for driving growth of Airbnb's host population and creating additional opportunities for existing hosts.
Key Responsibilities:
Program Launches: Support recruitment and onboarding for co-hosts, Ambassadors, and other program participants. Analyze regional business trends to identify and scale growth opportunities. Design, pilot, and test new growth levers. Develop and maintain community forums for feedback and support. Execute workshops, events, webinars, and partnerships. Adapt central programs to regional objectives.
Community Management: Design and operationalize email and scaled communication campaigns for lifecycle engagement. Serve as primary point of contact for hosts in Community Powered Growth programs, advising them on property management business development. Build sentiment and feedback channels to inform product and central programs. Identify and pilot opportunities to increase host success.
Business Strategy: Own revenue and host growth goals. Develop new programs and initiatives. Implement plans and evaluate efficacy. Lead through inspiration, influence, and belonging values.
Outcomes & Impact: Contribute to unlocking the next generation of hosts. Pioneer new growth models and structures. Support development and scaling of pilots. Act as change agent using change management methodologies. Develop deep knowledge of assigned geographic markets and become the go-to source for local trends and market dynamics.
You will work on hybrid program operations with scaled relationship management responsibilities and carry revenue and business performance goals. Success is measured by growth, retention, and success of the hosting business in Brazil.
Requirements:
- 8+ years of experience in Sales, Business Operations, or Business Development in Tech, Real Estate/Property Management, or Travel
- Strategic thinking with proven ability to drive growth and own growth OKRs while exceeding goals
- Entrepreneurial mindset; resourceful and goal-driven
- Strong project management skills and demonstrated experience leading strategic programs and processes
- Ability to forecast, model, and optimize growth tactics based on performance data
- Sales or external relationship management experience in tech and consumer goods
- Ability to influence through persuasion, negotiation, and consensus building
- Strong problem-solving and decision-making skills based on facts and creative thinking
- Excellent written and verbal communication with strong business acumen
- Strong empathy for community and passion for revenue and growth
- Deep understanding of recurring revenue business models
- Enthusiastic and creative leader able to inspire others
- Ability to work with minimal guidance, be proactive, and handle uncertainty
- Expert proficiency with Excel (pivot tables, large datasets, formulas), SQL, capacity planning, forecasting, and modeling
- Comfortable with Google Docs, Salesforce CRM, and supply acquisition/territory management tools
- Deep knowledge of collaborative project management tools (Asana, Airtable, etc.)
- Fluency in English, Portuguese, and Spanish (spoken and written) is required
