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ServiceNow is seeking a Senior Inside Sales Representative to join its expanding Inside Sales team in Dublin. This role focuses on strategically prospecting into new accounts, expanding usage within existing customers, and ensuring continued value delivery from the NOW Platform. You will manage sales opportunities and relationships over telephone and video with contacts at Small, Mid-Market, and Commercial accounts, working to understand organizational business drivers, challenges, and pain points to map ServiceNow solutions effectively.
Key responsibilities include meeting or exceeding monthly, quarterly, and annual sales objectives; strategically prospecting within key verticals to develop new opportunities and pipeline; following the Value Selling sales process to win new business and manage renewals; collaborating with Solution Consultants, Customer Service, and Partners to advance sales cycles; providing accurate forecasting and territory planning to management; working toward daily, monthly, and quarterly KPI metrics (new prospect meetings, pipeline generation, ACV bookings, renewal rates); mentoring team members on collaborative projects; and occasional travel for training and meetings.
ServiceNow is the fastest-growing enterprise cloud software company globally, with over 8,100 customers including 85% of the Fortune 500. The company emphasizes hiring the best talent and celebrating its people. Work personas are flexible, with options for remote or in-office arrangements depending on role and location.
REQUIREMENTS:
- Demonstrable track record of success in telesales, lead follow-up, cold calling, or new business sales
- 1–3+ years of full sales cycle experience in software or solution sales organizations
- Experience selling enterprise-class solutions via telephone and video conference technology
- Thorough understanding of sales processes and ability to navigate complex sales cycles
- Experience with sales force automation, enterprise resource planning, or IT infrastructure management technologies (preferred)
- Presentation skills via web-based tools (advantageous)
- Excellent listening, verbal, and written communication skills
- Strong relationship-building abilities with customers, prospects, and internal colleagues
- Persistent and dependable, with strong attendance and deadline management
- Fluent in French and Arabic
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, or AI-driven insights)
