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Salary: USD 110,000 - 160,000 / annual
Wellth is a fast-growing digital health company on a mission to motivate people living with chronic conditions to make healthier choices through behavioral economics, habit science, and technology. The company works with Medicare and Medicaid populations and has demonstrated significant results with large insurers and health systems, including reducing hospitalizations by over 40%. Members engage with Wellth at TikTok-tier daily engagement levels.
As Senior Client Success Manager, you will own relationships with leading health plans and provider organizations across the country, serving as the main point of contact throughout the customer lifecycle. You will manage a portfolio of health plan and provider partners, leading program implementations from data receipt through outcomes presentation, and ensuring milestones are achieved on time.
Key responsibilities include:
- Own client relationships and ensure successful implementation, adoption, and performance of Wellth solutions
- Navigate complex healthcare organizations and coordinate with Sales to identify growth and expansion opportunities
- Serve as strategic partner to clients, proactively identifying areas of opportunity
- Create and deliver customer-focused data analyses demonstrating program performance and value
- Lead program implementations and coordinate regular meetings with cross-functional customer teams
- Analyze and present program outcomes to healthcare executives, quantifying Wellth's impact
- Use data and customer insights to support sales and renewal conversations
- Collaborate with internal teams (Product, Engineering, Sales, Marketing) to drive initiatives and deliver optimal value
- Champion customer needs internally and serve as the voice of the customer
You will work cross-functionally with customer stakeholders across Quality, Pharmacy, Population Health, Care Management, Marketing, and Data/IT; customer success leaders; product leaders; health informatics data analysts; and sales/marketing teams.
REQUIREMENTS:
- Bachelor's Degree minimum
- 5+ years' experience in healthcare or healthcare-focused market
- Account management and/or client-facing experience with health insurers and/or risk-bearing providers
- Strong communication, presentation, and interpersonal skills
- Excellent project management skills, leading implementations and complex initiatives
- Experience working with senior healthcare executives
- Familiarity and willingness to work with healthcare data (e.g., Rx claims, eligibility files, Acumen)
- Understanding of the Quality landscape, including HEDIS performance improvement experience
- Ability to thrive in dynamic environments, adapt quickly, and develop creative solutions
- Excellent attention to detail, multitasking, and organizational skills
- Self-starter with strong analytical skills and data-driven focus
- Up to 30% travel
IDEAL CANDIDATE ALSO HAS:
- Experience in digital health landscape and/or early-stage companies
- Medicare and/or Medicaid program knowledge
- Sales experience (net new or expansions/renewals)
- Healthcare data and analyses experience
- SQL experience
