SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 99,500 - 128,500 / annual
Virta Health is reversing metabolic disease through technology, personalized nutrition, and virtual care. The company has raised over $350M and partners with major health plans, employers, and government organizations.
As Senior Client Success Manager, you'll manage end-to-end relationships with strategic employer clients contracted through health plan partners. You'll own a book of business, driving retention and satisfaction through proactive account management and data-informed strategy.
Key responsibilities include: managing the full client lifecycle for employer accounts; preparing and delivering business reviews that showcase clinical outcomes, engagement data, and ROI to influence executive decision-making; acting as a consultative advisor to identify evolving client needs and connect them to Virta's value proposition; leading renewal negotiations and upsells with strong judgment and transparency; monitoring key success indicators and surfacing risks early; building cross-functional partnerships with Clinical, Member Engagement, Analytics, and Commercial teams; and partnering on member engagement campaigns to drive adoption.
Within 90 days, you'll immerse yourself in Virta's mission and systems (Asana, JIRA, Salesforce, Looker), shadow client calls, build stakeholder relationships, learn renewal processes, and independently own a defined book of business.
Required: 6–8 years in customer success, consulting, or enterprise account management; proven track record managing strategic employer accounts with strong retention and growth; demonstrated success leading renewals and expansions with consultative selling skills; experience presenting value to HR and benefits audiences; strategic business acumen around account growth and employer benefits economics; strong relationship-building and trust-earning abilities; highly analytical and data-driven decision-making; strong judgment in prioritization and escalation; curiosity and improvement orientation; thrives in fast-paced, high-growth environments.
Virta values people-first culture, ownership, positive impact, transparency, evidence-based decision-making, and rapid iteration.
