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Salary: USD 110,000 - 135,000 / annual
Gradient AI is revolutionizing Group Health and P&C insurance with AI-powered solutions that help insurers predict risk more accurately, improve profitability, and automate underwriting and claims. The company's SaaS platform leverages one of the industry's largest data lakes—tens of millions of policies and claims—to deliver deep, actionable insights. Trusted by leading carriers, MGAs, TPAs, and self-insured employers, Gradient AI has grown rapidly since its 2018 founding and is backed by $56M in Series C funding.
You will join the Client Services team as a Senior Client Executive, managing the complete post-sale client lifecycle. Your responsibilities include implementation planning, workflow design, data analysis, project management, and relationship building with health insurance clients. You'll serve as the primary post-sale point of contact, ensuring clients maximize the value of Gradient AI's predictive analytics solutions.
Key responsibilities:
- Act as the primary post-sale point of contact, building and maintaining strong, long-term client partnerships
- Lead post-sale implementation efforts by defining business needs, configuring product recommendations, and establishing ROI metrics
- Analyze and monitor client dashboards to ensure usability and uncover insights related to model performance
- Document all phases of project management and maintain detailed client engagement records
- Collaborate closely with Sales, Product, Data Science, and Engineering teams on a weekly basis
You will balance both client business objectives and technical platform aspects, maintaining accountability for seamless implementation and successful, ongoing product use.
REQUIREMENTS:
- 5+ years of experience in a post-sale client relationship role, supporting customers through implementation and ongoing engagement
- Prior experience in the health insurance industry; underwriting background is a strong plus
- Exceptional organizational, communication, and documentation skills
- Proven track record in project/account management
- Experience using CRM tools (Salesforce preferred) and Excel
- Customer-first mindset with the ability to build trusted client relationships
