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Salary: CZK 876,000 - 1,127,000 / annual
BloomReach is building an agentic platform for personalization, revolutionizing how businesses connect with customers through AI agents deployed across the entire customer journey. The company powers personalization for over 1,400 global brands including American Eagle, Sonepar, and Pandora.
As a Senior Business Consultant, you will deliver value to BloomReach's clients by deploying and utilizing the Engagement Platform effectively. Your primary responsibilities include supporting clients during implementation by gathering business requirements, preparing data structures, managing data migration, and deploying automated programs. You will serve as a key advisor on e-commerce, analytics, data management, digital marketing, marketing automation, and email and mobile technologies.
You will become a subject matter expert on the BloomReach Engagement platform and provide leadership and guidance to the business consultancy practice. Key responsibilities include:
• Become a SME on the BloomReach Engagement platform
• Provide leadership and guidance to the business consultancy practice in the US
• Support clients in continuous improvement of their sites, shops, or apps through audits, A/B testing design and management, and conversion rate optimization recommendations
• Communicate with clients, teach platform usage, suggest product improvements, and prepare business decision reports
• Oversee implementation of client applications, websites, and online shops
• Conduct regular client communication through online channels and on-site visits
• Utilize AI tools to increase efficiency in daily work and customer operations
Building strong client relationships is crucial. You will continuously enhance their businesses, maximize platform utilization, and improve KPIs and ROI. Collaborating with Customer Success Managers, you will develop business strategies and roadmaps aligned with client goals. You will also collaborate with internal teams to enhance product-focused services and drive process improvements.
The role offers flexibility to work from anywhere within the Czechia or Slovakia region, or full-time from offices in Bratislava (Slovakia) or Brno/Prague (Czechia).
**Requirements:**
- 2+ years of experience in B2B and/or B2C environments (vendor, agency, in-house eCommerce, or client-facing role). The company is willing to invest in earlier-career candidates with the right mindset.
- Curiosity and growth mindset; ability to quickly understand customer problems and willingness to learn fast
- Working knowledge of marketing technology or customer engagement platforms (BloomReach Engagement, Salesforce Marketing Cloud, Klaviyo, Adobe, Braze, Emarsys, or similar) preferred
- Background in performance marketing or CRM management strongly advantageous; experience with online analytics, marketing automation, personalization, and campaigns preferred
- AI enthusiasm is a strong advantage; hands-on experience with LLMs, AI Agents, or MCPs will set you apart
- Independence, self-organization, and ability to navigate ambiguous situations
- French language skills preferred in addition to English
