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Salary: USD 132,000 - 181,000 / annual
Faire is a technology wholesale platform connecting independent retailers globally with suppliers. The Brand Success team partners with and coaches high-potential brands to effectively utilize Faire's wholesale platform, grow their sales, and simplify operations.
In this role, you will manage a book of approximately 200–250 brands, engaging and coaching them on strategies, tactics, programs, products, and events available on Faire. You will support their day-to-day operations and drive high-value brand actions using tailored, brand-specific approaches. Success is measured by hitting sales goals related to brands' utilization of Faire's tools and upselling them on new products and programs.
Key responsibilities include:
- Regularly engage with brands via scaled and 1:1 email, phone, in-person, and video calls
- Own your book of business and revenue outcomes
- Develop and manage customer relationships built on trust and credibility
- Drive adoption and ongoing usage of Faire Direct via brand sales and marketing efforts to maximize retailer acquisition
- Drive customer adoption and retention within brand-funded programs (Ads, Insider Partnership)
- Identify growth opportunities for your brands and coach them from strategy through execution
- Communicate new product releases and updates to accounts
- Synthesize and communicate customer feedback to inform product development priorities
- Collaborate cross-functionally (support, product, design, marketing) on brand success initiatives
- Use data, graphs, and reports to identify insights and drive action toward goals
- Demonstrate resourcefulness, scrappiness, and urgency
- Adapt to changing business needs and goals
- Foster a psychologically safe, motivating, inclusive team culture
This is a quota-based role with a focus on exceeding goals. You will leverage AI tools to streamline workflows and strengthen your pitch.
Requirements:
- Fluent in Korean to support top-performing apparel brands whose preferred language is Korean
- 5+ years of experience in sales, account management, or business development in a fast-paced environment
- Experience with fundamental sales and data tools (e.g., Salesforce, data visualization software, call recording tools)
- Customer-obsessed mindset; strong advocate for customer needs and priorities of small businesses
- Excellent listening and communication skills (verbal and written); ability to aggregate customer feedback to influence cross-functional stakeholders
- Ownership mentality; willingness to go above and beyond job description
- Relentless resourcefulness and bias to action
- Growth mindset; self-awareness and openness to feedback
- Agility, flexibility, and resilience
- Collaborative approach; ability to work well across teams
- Creative problem-solving and innovation capabilities
- Analytical rigor; ability to leverage data to identify actionable insights and track key performance metrics
