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Fireworks is a Series D AI infrastructure company (valued at $17.5B) backed by NVIDIA, Sequoia, AMD, and others. The platform enables enterprises to build, train, and serve AI models tailored to their data and workflows.
You will own the complete billing and collections lifecycle for Fireworks' enterprise customers, from onboarding through accounts receivable management and collections. This is a strategic role at the intersection of GTM Finance, Sales, RevOps, and Revenue Accounting.
Key responsibilities include:
- Managing the operational lifecycle for large contracted customers: onboarding, order setup, billing, AR management, and collections
- Translating complex commercial and contractual terms into accurate billing configurations and invoice requirements
- Executing and validating timely, accurate customer invoicing, including complex or customized billing arrangements
- Owning AR aging for your customer portfolio and proactively driving collections and escalation of past-due balances
- Serving as the primary Finance Operations contact for billing inquiries and disputes for strategic customers
- Investigating billing discrepancies, deductions, and disputes; coordinating resolution across Sales, Customer Success, Deal Desk, and Revenue Accounting
- Monitoring credit and collection risks; recommending escalation, bad-debt, or write-off actions
- Supporting month-end close, including AR reconciliations, aging validation, and billing completeness
- Executing and maintaining Order-to-Cash (O2C) controls, including SOX controls, segregation-of-duties requirements, and audit evidence
- Identifying root causes of billing and collection issues and driving process improvements
- Partnering with Finance Systems to automate billing workflows and build scalable O2C infrastructure
- Owning and reporting portfolio KPIs: billing accuracy, DSO, past-due AR, collection effectiveness, disputes, and unapplied cash
You bring 5–8+ years of experience in Billing Operations, Accounts Receivable, Order-to-Cash, or Finance Operations. You have deep experience with complex contractual billing arrangements, understand the full O2C lifecycle, and have operated in SOX-controlled environments. You're analytical, detail-oriented, excellent at cross-functional communication, and comfortable interpreting commercial terms and translating them into operational requirements. You have hands-on experience with ERP, billing, CRM, and collections systems, and thrive in fast-growing environments where processes and systems evolve rapidly.
