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Salary: USD 121,700 - 152,100 / annual
Mercury is a fintech platform providing banking, treasury, and financial workflow solutions for startups and technology companies. Through its recent acquisition of Central, Mercury now offers integrated payroll, benefits, HR, compliance, and government filing services.
As a Senior Benefits Account Manager, you will serve as the licensed broker and human layer behind Mercury's benefits platform, helping customers navigate the complexity of employee benefits with clarity and ease. You'll combine deep product knowledge with consultative selling and account management to drive customer success and retention.
Key Responsibilities:
- Guide customers through designing comprehensive benefits packages tailored to their team size, stage, and needs
- Own the complete enrollment lifecycle: form completion, submission, and compliance across multiple states
- Maintain accurate health insurance information in systems to prevent downstream operational issues
- Proactively communicate with customers to identify and resolve issues before they escalate
- Build and refine internal processes to ensure no enrollment deadlines are missed
- Solve complex, ambiguous benefits problems that span carriers, platforms, and regulatory boundaries
- Manage the customer lifecycle at renewal, including plan selection and open enrollment execution
- Serve as a trusted advisor who explains complex benefits decisions in plain language to first-time founders and HR leaders
You'll work in a customer-centric environment where the goal is to make benefits administration feel effortless—more like talking to a knowledgeable friend than navigating bureaucracy.
Requirements:
- Active Life & Health broker license (required)
- Proven experience selling or administering small group benefits across multiple states, with focus on SMBs and startups
- Exceptional attention to detail and ability to build resilient systems and processes
- Deep customer empathy and commitment to recommending what's best for the customer
- Clear, direct communication skills; ability to explain complex benefits decisions in accessible language
- Top-tier performance track record; peers would describe you as exceptional
About Mercury
Fintech — banking, treasury, and financial workflow platform for startups and technology companies.
