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Hopscotch Primary Care is transforming healthcare in rural America by providing high-quality, accessible primary care tailored to rural communities. The company operates a value-based care model serving thousands of patients across multiple care settings.
As Senior Associate, Strategic Engagement, you will be a key member of the Growth team, responsible for improving patient engagement and fostering participation in Hopscotch's care model. You will conduct patient outreach through telephonic and in-person home visits throughout Western North Carolina.
Key responsibilities include:
• Patient Outreach & Engagement: Connect with prospective, high-priority patients and engage them in Hopscotch's primary care model. Guide them to appropriate services or help them find alternative primary care options as needed.
• Community-Based Engagement: Spend approximately 10% of your time engaging with patients in community settings, including their homes, hospitals, long-term care facilities, and skilled nursing facilities. Reliable transportation is required for this role.
• Documentation & HIPAA Compliance: Document all patient interactions promptly while maintaining HIPAA standards and confidentiality of protected health information.
• Communication & Coordination: Communicate effectively with patients, their families, caregivers, and healthcare providers to ensure all parties are well-informed and aligned on care goals.
Requirements:
• Proven success in healthcare-related engagement, sales, or marketing roles
• Strong people skills and ability to build trust easily with Medicare patients
• Problem-solving orientation with flexible and positive attitude
• Proficiency in technology, including Microsoft Excel and EMR platforms
• Ability to work independently in a fast-paced environment while managing multiple priorities
• Associate's degree preferred, or equivalent education and work experience
• Ability to travel throughout Western North Carolina to meet with patients
• Sales background preferred but not required
• Familiarity with Medicare and Medicare Advantage programs is a plus
