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Ramp is building smart financial infrastructure for businesses, automating how over $200B in annualized spend flows through 70,000+ companies. The company handles payment authorization, risk flagging, spend categorization, and financial close processes.
You will serve as a highly organized operator managing immigration, work authorization, relocation, and business-travel cases for Ramp's global workforce. The role is split roughly 50/50 between case coordination and operational infrastructure building.
Case Coordination & Employee Service (50%): You will coordinate active immigration and mobility cases with employees, external counsel, vendors, and internal partners. You'll maintain accurate case trackers covering deadlines, required documents, status updates, and handoffs from intake through completion. You'll provide employees with timely, compassionate, plain-language process updates; escalate legal or non-standard issues to counsel or leadership; and surface at-risk cases early with clear next actions. You'll support the external counsel's embedded services by providing dependable operational support and case updates within approved policies.
Workflow, AI & Operations (50%): You will build and maintain centralized workflows, intake forms, templates, knowledge resources, and AI-enabled tools that streamline routine work. You'll own the immigration and mobility case tracker and dashboard, ensuring data quality, reporting, aging-case visibility, key dates, operational metrics, and risk visibility. You'll convert recurring employee and stakeholder questions into approved self-service content and consistent communication templates. You'll test and document tools and automations with appropriate privacy, data-quality, and human-escalation controls. You'll identify recurring friction in cases, handoffs, and vendor interactions and bring specific improvement recommendations to leadership.
You'll also prepare case trends, SLA performance, employee feedback, and unresolved risks for vendor and counsel meetings; follow through on vendor commitments; escalate missed deadlines and quality issues; and keep playbooks, templates, and operational documentation current.
Requirements:
- 3+ years in People Operations, immigration operations, global mobility, employee lifecycle operations, or another high-detail service environment
- Strong process-management skills, attention to detail, and proven ability to manage many deadlines without dropping follow-through
- Hands-on experience improving a workflow with AI, automation, spreadsheets, dashboards, ticketing, or related tools
- Clear, empathetic written communication and sound discretion with sensitive employee information
- Comfort working within defined policies, recognizing risk, and escalating promptly
Nice to Have:
- Experience coordinating immigration, work authorization, relocation, or external counsel/vendor workflows
- Experience building employee-facing guides, operational dashboards, or self-service tools
- Familiarity with UK, Canada, or broader international employment processes
