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Salary: EUR 58,000 - 63,000 / annual
Doctolib is seeking a Senior AI Implementation Engineer to join the Technical Onboarding team in Berlin. You will take on technical responsibility for complex implementations of Doctolib's AI-powered telephone assistant, ensuring that medical practices and hospitals experience efficient, reliable, and sustainable onboarding.
In this role, you will:
- Manage technically demanding installations and configurations of the AI-powered telephone assistant for key accounts, including complex phone systems and escalation cases, ensuring consistent high-quality onboarding experiences.
- Drive the multi-onboarding strategy and take responsibility for onboarding Doctolib's calendar and all-in-one practice management software in close collaboration with other Technical Onboarding teams.
- Serve as the primary technical contact for key accounts, their IT departments, key account managers, and actively foster collaboration with internal stakeholders in Sales, Deployment, and Product.
- Coach colleagues, proactively share knowledge, and define best practices, playbooks, and training materials to elevate technical standards and consistency across the team.
- Independently initiate and lead cross-functional projects for process improvement and drive targeted use of AI tools to automate repetitive tasks and free up capacity for what matters most: customers and their patients.
- Leverage operational data and customer feedback to drive improvements in product and process through feedback loops with technical and product teams.
You will work in a hybrid arrangement (3 days per week in the Berlin office) and have the opportunity to work remotely from abroad up to 10 days per year.
**Requirements:**
- Multiple years of experience in technical onboarding or technical support with complex systems, ideally with telephone systems or comparable telecommunications infrastructure
- Experience in direct customer engagement and stakeholder management with external contacts and internal teams
- Self-directed learning ability and demonstrated impact in process and project ownership
- Active experience using AI tools and promoting their meaningful adoption within teams
- Fluent German (C1) and English (minimum B2)
