SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Fin is an AI Customer Agent company transforming customer support through AI-powered solutions. As a Senior AI Deployment Consultant, you will lead end-to-end deployment programs for Fin's largest and most complex customers, combining world-class project management with hands-on technical platform configuration.
You will own the full customer deployment lifecycle: conducting discovery sessions to understand complex requirements, translating them into actionable technical and project plans, and serving as the primary point of contact throughout implementation. You'll handle hands-on configuration of the Fin platform spanning automation, workflows, and analytics, while orchestrating technical readiness across data migrations, integrations, and security protocols.
Key responsibilities include:
- Managing large, multi-stakeholder projects to scope, schedule, and budget aligned with each customer's unique goals
- Performing hands-on platform configuration and technical implementation with autonomy over the vast majority of work
- Partnering with Forward Deployed Engineers to solve complex technical challenges
- Running projects with operational precision: maintaining risk logs, structured reporting cadence, clear escalation paths, and documented decisions
- Collaborating cross-functionally with Sales, Customer Success, Product, and R&D to shape deployment strategy and feed field learnings into the roadmap
- Contributing to the evolution of Deployment Services methodology, templates, and best practices
- Leveraging AI tooling to compress discovery, documentation, and asset creation in your own delivery work
You will be measured on automation rate (customer adoption of Fin), customer experience scores, on-time and on-budget delivery, time-to-value for customers, and your contribution to team templates, mentorship, and best practices.
Requirements:
- 5+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies
- Track record of delivering large, complex, multi-stakeholder projects on time and on budget with low escalation rates
- Hands-on technical capability: ability to configure platforms independently and fluency in APIs, data flows, and integration patterns
- Exceptional communication and relationship-building skills with ability to influence both executives and technical stakeholders
- Strong judgment under ambiguity; ability to prioritize, decide, and move when requirements aren't fully formed
- Daily use of AI tooling in your own workflow (discovery synthesis, documentation, customer assets) with demonstrated impact on delivery pace
- Experience with Intercom Helpdesk, Zendesk, Salesforce, or similar CX platforms is a plus
