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Writer is an enterprise generative AI platform that helps leading companies like Mars, Marriott, Uber, and Vanguard build and deploy AI agents grounded in their company data. The company is valued at $1.9B and backed by top-tier investors including Premji Invest, Radical Ventures, and ICONIQ Growth.
You will own deployment and activation success across a customer portfolio, embedding deeply into customer organizations to understand their business objectives and drive measurable AI adoption outcomes. This is a customer success and activation role with a strong technical and strategic component.
Key responsibilities:
- Own activation and platform success by understanding each customer's use cases, business objectives, and success metrics
- Build and co-develop custom AI solutions with customers, translating specific use cases into workflows that drive measurable business impact
- Design and execute activation strategies including champion programs, office hours, usage dashboards, customized trainings, and workshops
- Create advocate networks and champion communities within customer organizations, establishing power user communities that drive peer-to-peer learning
- Train internal customer trainers to scale enablement and design innovative customer experiences
- Facilitate dynamic live and virtual training sessions tailored to diverse audiences
- Partner with curriculum teams while owning customization and delivery for your customers
- Refine materials based on customer feedback and adoption data
- Work cross-functionally to understand evolving customer needs and identify gaps
- Build deep relationships with customer stakeholders and executive sponsors
The role is hybrid based in San Francisco or Seattle, with 25% domestic and international travel required.
REQUIREMENTS:
- At least 9 years of proven track record owning activation success and driving measurable adoption outcomes
- Deep experience understanding customer use cases: discovering, mapping, and leveraging specific workflows and business objectives
- Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops
- Success building advocate networks and power user communities
- Ability to connect platform usage to business outcomes and articulate ROI
- Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders
- Comfortable understanding technical concepts and communicating them effectively to varied audiences
- Ability to demonstrate use cases and articulate business value
- Expertise delivering virtual and live instructor-led workshops
- Skilled at tailoring content and delivery to diverse audiences based on their use cases
- Ability to partner effectively with curriculum teams while owning customization and delivery
- Excellence building relationships with stakeholders at all levels
- Strong program management skills and natural advisor mindset
- Thrive in fast-paced environments; comfortable with experimentation
- Self-aware, feedback-driven, and committed to continuous growth
About Writer
AI / Data / Infrastructure; SaaS / Enterprise Software — enterprise generative AI platform for business teams.
