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Writer is an enterprise generative AI platform that helps leading companies like Mars, Marriott, Uber, and Vanguard build and deploy AI agents grounded in their data. The company is valued at $1.9B and backed by top-tier investors including Premji Invest, Radical Ventures, and ICONIQ Growth.
You will own deployment and activation success across a customer portfolio in the Eastern region. This role sits at the intersection of customer success and AI adoption strategy. You'll embed deeply into customer organizations to understand their business objectives and design programs that turn AI investment into measurable outcomes.
Key responsibilities include:
• Own activation and platform success: Understand each customer's use cases, business objectives, and success metrics. Build and co-develop custom AI solutions that translate specific workflows into measurable business impact. Design and execute activation strategies that drive platform adoption and business outcomes. Implement champion programs, office hours, usage dashboards, customized trainings, and workshops.
• Build champion communities: Create advocate networks and champion communities within customer organizations. Establish power user communities that drive peer-to-peer learning. Train internal customer trainers to scale enablement. Design innovative customer experiences that deepen engagement.
• Lead educational workshops and live events: Facilitate dynamic live and virtual training sessions tailored to diverse audiences. Partner with the curriculum team while owning customization and delivery for your customers. Create memorable learning experiences that inspire action and drive adoption.
• Continuously improve and collaborate: Refine materials based on customer feedback and adoption data. Work cross-functionally to understand evolving customer needs. Identify gaps and champion new training opportunities. Build deep relationships with customer stakeholders and executive sponsors.
This is a hybrid role based in the New York City hub. Travel requirements: approximately 25% domestic and international travel.
REQUIREMENTS:
• At least 9 years of proven track record owning activation success and driving measurable adoption outcomes
• Deep experience understanding customer use cases: discovering, mapping, and leveraging specific workflows and business objectives
• Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops
• Success building advocate networks and power user communities
• Ability to connect platform usage to business outcomes and articulate ROI
• Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders
• Comfortable understanding technical concepts and communicating them effectively to varied audiences
• Ability to demonstrate use cases and articulate business value
• Expertise delivering virtual and live instructor-led workshops
• Skilled at tailoring content and delivery to diverse audiences based on their use cases
• Ability to partner effectively with curriculum teams while owning customization and delivery
• Excellence building relationships with stakeholders at all levels
• Strong program management skills and natural advisor mindset
• Thrive in fast-paced environments; comfortable with experimentation
• Self-aware, feedback-driven, and committed to continuous growth
About Writer
AI / Data / Infrastructure; SaaS / Enterprise Software — enterprise generative AI platform for business teams.
