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Assort Health is building AI agents that create continuous conversations for patients throughout their healthcare journey, replacing fragmented interactions with healthcare systems. The company has grown from 15 people in 2025 to 250+ by end of 2026, with 20x revenue growth in 15 months and $222 million raised (including a recent $120 million Series C at $1.2 billion valuation). Named to Forbes Cloud 100 and 2026 Enterprise Tech 30.
As Senior Agent Strategist, you will partner with executive and operating leaders at healthcare organizations to drive adoption and expansion of Assort's AI platform. You'll own a portfolio of complex customer relationships, guiding them from launch through adoption, renewal, and expansion. Your responsibilities include:
- Guide complex accounts through the full lifecycle: launch, adoption, renewal, and expansion
- Define customer goals, success measures, risks, and ROI delivery plans
- Help healthcare executives and operating teams identify where AI can improve performance and patient access
- Coordinate stakeholders, decisions, timelines, and workstreams across Assort and customer organizations
- Proactively address risks, reinforce Assort's value proposition, and identify expansion opportunities
- Build deep product expertise and bring customer insights back to Sales, Implementation, Product, and Engineering teams
- Improve playbooks and processes that will scale Agent Strategy across the organization
- Travel up to 25% for key meetings, presentations, and relationship building
This is an opportunity to help define how Agent Strategy operates at a high-growth healthcare AI company, with meaningful ownership and visible impact on patient access and company growth.
REQUIREMENTS:
- 5+ years of customer-facing experience in Customer Success, Account Management, Consulting, Implementation, or related role
- Proven experience owning adoption, retention, renewals, and expansion for complex customer accounts
- Strong executive communication skills and ability to build trust across senior leaders and working teams
- Experience leading programs with multiple workstreams, competing priorities, and cross-functional partners
- Strong product aptitude, analytical thinking, and ability to learn technical concepts quickly
- Sound judgment, clear prioritization, and comfort working independently in fast-moving environment
NICE TO HAVES:
- Experience with healthcare providers, healthcare technology, or patient access workflows
- Experience helping customers adopt AI, automation, or other technical products
- Familiarity with healthcare systems (Epic, athenahealth, eClinicalWorks)
- Experience at early-stage startup or rapidly growing SaaS company
