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Decagon is a conversational AI platform enabling enterprises to deploy AI agents for customer support and operations. The company works with Fortune 500 brands including Avis, Block (Cash App/Square), Chime, Oura Health, and Hunter Douglas, backed by a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.
As Senior Agent Product Manager for Healthcare, you will own the delivery, adoption, and expansion of AI solutions for healthcare customers across Payer, Provider, Pharmacy, Labs, and Life Sciences segments. You serve as the primary technical and strategic owner on accounts, earning trust with customer leadership, scoping solutions, and building working AI agents.
Key responsibilities include: owning AI transformation and technical deployment for Decagon's largest healthcare opportunities; serving as executive partner to Fortune 500 C-suite, defining their AI transformation roadmap; designing and optimizing enterprise-grade agents for high-volume healthcare workflows (benefits/eligibility, claims/prior authorization, patient access/scheduling, Rx/adherence, care-gap closure, post-discharge follow-up, HCP inquiry handling); owning trust posture including PHI handling, consent, escalation protocols, guardrails, and compliance evidence; developing reusable healthcare frameworks and playbooks that scale across accounts and feed into product roadmap; directing Agent Deployment Engineers and partner teams while remaining accountable for outcomes; and running feedback loops into Product and Engineering to shape healthcare product strategy.
This is a senior individual contributor role requiring high-stakes decision-making independence. You will be among the first dedicated healthcare Agent PMs, working alongside Healthcare product and GTM leadership to author the healthcare roadmap. The role combines executive influence of top strategy consulting with product builder instincts and founder-level ownership.
Required background: 6+ years owning ambiguous, high-stakes outcomes and earning senior executive trust (at least 3 years in healthcare). Ideal candidates include engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed/solutions roles at high-growth healthcare technology companies. You need real fluency in healthcare operations—understanding health plan/system organization, member/patient friction points, and how care, claims, and contact center operations connect. A builder's instinct is essential: you want to design and build actual solutions, not just diagnose problems or manage others' execution.
About Decagon
AI / Data / Infrastructure; SaaS / Enterprise Software — AI agents for customer support and enterprise operations.
